Doing Business in China

How to talk online with business partners get new business opportunities

Talk Online With Your Customers – There are many 3rd party chat applications allowing potential customers to quickly contact the business at a click of their keyboard. Those applications are extremely useful particularly for online retailers and some such as Google Talk Chatback are free, east to install and demand little technical skills to get them up and running.

Get in Touch Via Twitter – Some of our clients use Twitter and have asked us on a number of occasions why haven’t we joined.  At first it wasn’t clear how we could win new business through Twitter, however we are now considering using it as a rapid customer support communication tool and occasionally to list product offers and promotions.

Offer Skype Web Button – The aim of allowing potential customers to use Skype to contact the business is to get as many leads through the door as possible. For customers already using Skype for their communication, calling the business is just a click away. If you think your business could benefit from using Skype here’s more information.

Offer Rapid 10min Reply Email Service -  The idea here is to offer a priority email address for potential customers and to reply back while they are still in a mindset to purchase from you. As a typical business you will always find potential customers who prefer to communicate via email therefore, optimising your email communication is very important for winning new business.

Offer 0800 Telephone Line – Along the lines of offering a Skype web button, 0800 free numbers are another way to get more leads through the door. In addition, offering this communication option to contact the business can help to increase its credibility and give a more professional appearance.

Use Online Surveys – Using online survey tools such as Survey Monkey will allow the business to engage with customers who have opened an account or submitted some details, but for various reasons haven’t placed an order.

Use Online Feedback Form – Online services like kampyle allow you to listen and react to potential customer’s feedback. Because we often spend days on creating what we consider the perfect service or offer, we often don’t see potential problems on time. By opening our mind to accepting feedback, potential problems could surface on time.